- Some useful facts about us
Here are a few facts about us that you may find useful:
- HowNow is owned and operated by Wonderush Limited, a limited company registered in England and Wales
- Our company number is 09644569
- We are currently based at Rocketspace, 40 Islington High Street, London, N1 8XB, UK
- Our Data Protection Officer (DPO) is Kuvera Sivalingam – you can contact him on firstname.lastname@example.org
- Personal information from our clients that we process
“Client” is any individual or business that subscribes to HowNow.
3.1 What information do we collect?
We collect the following personal information from our clients:
- Email address
- Billing Address
- Payment details
- Company name
- Company address
- Phone number
- IP address
- Demo video recording
3.2 Why do we collect this information?
3.2.1 We use this information to provide you with our services as per our ‘Terms of service’.
3.2.2 We record all of our demos as part of our quality assurance process. Prior to each demo, you will be informed about the recording and the option to opt out. Please note that these recordings are deleted after 72 hours.
3.2.3 We may use this information for internal research and analytics purposes to improve our services and understand the needs of clients.
3.2.4 We may use this information to communicate with you about new product updates or any changes to our service.
3.3 When do we collect this information?
We collect this personal information when you sign up to our services, when you access our services or provided to us at request.
3.4 When and why do we share your information with third parties?
3.4.1 At HowNow we use a number of third party software providers to ensure that we provide you with the highest level of service. The third-party software providers act as our ‘Data Processors’ as they process your data on our behalf. We carry out robust checks of all third-party providers to ensure that they are GDPR compliant.
3.4.2 We may also share your information to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to our services or otherwise required by law.
3.4.3 We may also share your information to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities.
3.4.4 Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. You are deemed to accept and agree to this by using the system and submitting information to us. If we do store or transfer your personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998 as amended.
3.5 Your rights
You have the right to obtain from us a copy of the personal information that we hold for you, and to require us to correct errors in the personal information that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal information. To exercise these rights, or any other rights you may have under applicable laws, please contact us at email@example.com.
- Personal information from your clients that we process
“Your Client” is anyone that buys or subscribes to your courses, which are provided using our platform.
4.1 What information do we collect?
As your “Data Processors”, we collect the following personal information from your clients on your behalf:
- Email address
4.2 Why do we collect this information?
4.2.1 We collect this information to ensure that you are able to provide your services as per your ‘Terms of service’.
4.2.2 We may use this information for internal research and analytics purposes to improve our services and understand the needs of your clients.
4.3 When do we collect this information?
We collect this personal information when your client registers to your school.
4.4 When and why do we share your client’s information with third parties?
4.4.2 We may also share your client’s information to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities.
4.5 Your client’s rights
Your client has the right to obtain from you a copy of the personal information that you hold for them, and to require you to correct errors in the personal information that you process for them if it is inaccurate or incomplete. Your clients also have the right at any time to require that you delete their personal information. As your “Data Processor”, we will support you with access to the personal information we process on your behalf.
5.1.1 A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
4.3 We also use Google Analytics to monitor how you use our platform. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits, where visitors generally came from, how long they stayed on the site, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorised access and disclosure. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to the system will always remain secure.
Last Updated: 28 May 2018